Job Opening - Assistant to Director of Couple Services Dept.

The Gottman Institute – Please see Gottman.com for more information

Assistant to the Director of the Couple Services Department
Work from HOME (Seattle area)

Resume and Cover Letter to lwright@gottman.com and put “Couples Assistant Job” in the subject line.
• Principals only. Recruiters please don’t contact this job poster.
• Please, NO PHONE CALLS about this job!
• Please do not contact job poster about other services products or commercial interests.

Part-time: 25 hrs/week. Five hours per day, Monday – Friday. Plus 5 weekends per year working at live workshops in Seattle. Monthly Staff meeting required at our Seattle office. Flexible schedule.
Salary Range: $16 - $18 per hour DOE

Primary Responsibilites:
Customer Service
• Use clinical intake/referral skills to assess the appropriate type of assistance for each customer
• Conduct mental health assessments for Domestic Violence, Depression, and Suicidality
• Respond to inquiries via phone or email in a warm, professional and timely manner
• Assist customers with Workshop registrations and referrals as appropriate
Administrative Support
• Process workshop registrations, transfers, etc. through automated ordering system
• Maintain CRM database with all customer contact
• Interact with Order Entry system, Online Store and other specialized programs.
Assist at Live Couples Workshops 5 times per year

Minimum Qualifications:
• Bachelor’s degree in Psychology or Social Work
• 2 years clinical intake/referral experience in Mental Health setting
• 1 year assessment experience with Domestic Violence, Depression, and Suicidality.
• Adherence to HIPAA regulations and other standards of professional confidentiality
• Excellent customer service skills
• Strong administrative experience and attention to detail – must easily navigate MS Word, Excel, CRM database. Ability to learn specialized software.
• Home office set-up including computer, printer and high speed internet connection, in Seattle-area location. Candidate’s home office set-up must be arranged to assure customer confidentiality in phone conversations, data entry, and records and reports.
• Excellent communication & writing skills
• Self-motivated, must work well independently and collaboratively with an enthusiast, committed team

Strong Preference Given to Candidates with the following:
• Master’s degree in counseling related field
• Strong technical skills and familiarity with current technology applications and options
• Bi-lingual ability, including ASL interpreting
• Familiarity with community resources